Why NAGC Is Important to Me
NAGC Member Diane Bell - Why I'm a Member of NAGC
Mike Pina: Why I Taught at the 2017 NAGC Communications School
Nykole Tyson: Why NAGC Is Important to Me
MDOT Wins National PR Award
Congratulations to NAGC Members, Mississippi Department of Transportation!
MDOT wins national PR award Pressrelease
Crisis communications planning has never been more important than it is today. The proliferation of social media has the ability to turn any event into an out-of-control news cycle in the blink of an eye. Social media may not be the culprit, but more often these days, groups use the tool to spark interest in an event, which may garner attention beyond their expectations. How well a community or agency plans for such unintended consequences distinguishes how they respond in the eyes of the world. Let’s look at two different scenarios and each community’s response and the aftermath.read more
You asked and we responded. A few months ago, I got an email from a member who thought it would be a good idea for NAGC to have a map so members could locate other members near them. I thought that was a great idea. Now you can check out to see if there are any...read more
This presentation has been postponed due to an unanticipated, last-minute scheduling conflict.
We will set a new date as soon as possible. In the meantime, we apologize for the inconvenience and appreciate your understanding.
If you have questions, please contact NAGC headquarters at (703) 538-1787 or email@example.com. Thank you!
NAGC Encore!: Friday, October 6, 2017, 1:00-2:00 p.m. Eastern
Uprising: A City Divided
Speaker: Mark Basnight, Senior Public Affairs Training Specialist, Argonne National Laboratory, Public Affairs Academy
In the wake of an officer involved shooting, the city of Charlotte (N.C.) was thrust into the national spotlight after the unexpected and unanticipated uprise of civil unrest. The dramatic events of Sept. 20 – 24 left one dead, several injured, hundreds of thousands of dollars in property damage, and a city divided until the release of information exposing the facts and truth of the police investigation were reluctantly released. Mark will tell us the lessons learned from this extraordinary situation that might be critical to other government communicators in the future.
NAGC Webinar: October 18, 2017
E-mailing Customers and Colleagues: What Internal Communicators Can Learn from the Contact Center World
So much e-mail, so little time. You need to get critical agency information into the hands of your colleagues, but their inboxes are inundated. When your messages arrive, they’re rarely opened, let alone read.
What if you took a different approach to your writing? Could you craft messages that will be opened, read, and (hallelujah!) responded to? Yes! By using lessons learned from contact centers, where customer service representatives deal with questions and complaints by using effective subject lines, empathy, integrated online resources, and templates that don’t sound like form letters.
Map our Members!
Based on member requests, NAGC has added a Map to the Members Only section of our website.
To find members located near you, sign into the site and click on Members by State to see the map. Using your mouse,
1. Click on your state and click to see a list of NAGC members in your state.
2. By clicking on Complete Contact Info, a page displays with a business card for each person.
3. Click on the card to see individual contact information.