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From Artificial Intelligence to Media Trolls, NAGC is Bringing You Access to the Latest in Government Communications Research

Posted By Scott Thomsen, President-elect, NAGC , Wednesday, March 4, 2020

In support of our mission to recognize excellence and promote professional development among government communicators, NAGC is collaborating with the Master Public Information Officer program taught by FEMA at the Emergency Management Institute in Emmitsburg, Maryland, to give you access to new, focused research in support of government communications. 


Recent graduates of the program are sharing their capstone research with NAGC so other government communicators can learn from their findings and apply it to their work. This partnership demonstrates the strong reputation of your association and yet another of the many benefits of being a member of NAGC.  


In the months ahead, we’ll be sharing research on engaging Hispanic communities, effective communications for the deaf community, an artificial intelligence-augmented Joint Information Center and more. 


First up is a look at the impact that trolls have on the social media bridge of communications with our communities by Brandi Bates Whitehurst. 


Brandi is an experienced local government public information officer with a demonstrated history of working in crisis communications as well as non-profit and the private sector. Skilled in social media, web content management, community and media relations, marketing, public involvement, design and photography/videographyBrandi oversees the Santa Rosa County (Florida) Public Information Office, promoting the plans, programs and policies of the board of county commissioners.  


During large scale disasters, Brandi deploys with the Northwest Florida All-Hazards Incident Management Team as their public information officer. She served in Pasco, Clay and Collier counties during the impact and aftermath of Hurricane Irma, and Washington and Bay counties in 2018 following Hurricane Michael. She is also a FEMA Incident Command System (ICS) instructor, training responders and support personnel in public information and basic ICS courses.  


I know this series will deliver insights that will help you serve your communities. If there are other areas that you are interested in learning about or experiences with key lessons learned that you would like to share with your colleagues throughout the association, we would love to hear from you. 

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