Welcome to NAGC’s Webinar WednesdaysWhere you’ll hear riveting stories, current news, and thought-provoking challenges to traditional ways of thinking.
Webinar Wednesdays will recharge your batteries and give you fresh ideas, new perspectives, and solutions to the unique problems we face as government communicators. Presentations are held the third Wednesday of each month, 1:00-2:00 p.m. ET. Members attend for free. Non-members pay a $49 fee, applicable to a year’s membership within two weeks of the event. Gotta miss a webinar? Not to worry. Presentations are recorded and made available in the NAGC Members Area.
E-mailing Customers and Colleagues: What Internal Communicators Can Learn from the Contact Center World
Wednesday, October 18, 2017, 1:00-2:00 p.m. Eastern
So much e-mail, so little time. You need to get critical agency information into the hands of your colleagues, but their inboxes are inundated. When your messages arrive, they’re rarely opened, let alone read.
What if you took a different approach to your writing? Could you craft messages that will be opened, read, and (hallelujah!) responded to? Yes! By using lessons learned from contact centers, where customer service representatives deal with questions and complaints by using effective subject lines, empathy, integrated online resources, and templates that don’t sound like form letters.
Master teacher Leslie O’Flahaven will walk us through the steps in October. Can’t wait ’til then? Check out her online training on lynda.com.